HER STORE POLICY

All sales are final. We do not offer refunds. Exchange information, if applicable, is provided further below.

• Orders cannot be canceled once they have been placed.
• Items cannot be switched or modified after an order is submitted, including orders that have not yet shipped.
• All sale items are final sale and are not eligible for return or exchange.

Please review your order carefully before completing checkout. Customers are responsible for entering accurate shipping addresses and email information at the time of purchase.Due to high email volume, incorrect information may not be identified prior to shipment. If an error occurs, the customer will be responsible for any additional shipping charges required to correct the order. We are unable to respond to individual inquiries regarding product availability or restocks. To receive updates on restocks and new releases, please subscribe to our email mailing list.

• Discount codes may not be combined.
• All discount codes must be applied at checkout at the time of purchase.
• Discounts cannot be applied retroactively once an order has been completed.

If you experience an issue with a discount code, please contact us before placing your order at
supporther@etarhosigmasorority.org.

Shipping insurance is available for an additional fee upon request.

• Insurance must be requested immediately after placing your order and before a tracking number is issued.
• Once a tracking number has been generated, insurance cannot be added.
• Damage resulting from application, wear, use, or cleaning is not covered and does not qualify for replacement.

By completing your purchase, you acknowledge and agree to these terms.

Shipping policy for all digital orders will be delivered electronically from our system. Please give the system 5-10 minutes to send you your download files. Physical items will take 5-10 business days can shipping delays may occur due to the current pandemic shipping situation. You can always email our support team at: supporther@etarhosigmasorority.org for an additional assistance with your order.  Track my order

Physical Orders

Please allow 5-7 business days (not including weekends or holidays) for items to ship, excluding preorder items. All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays). A tracking number will be emailed to you once your order is shipped. USA delivery is within 3-5 business days after the order ships. International orders, please allow up to 15-20 business days for your order to arrive after the tracking number is emailed to you. Please also check with your local post office or customs after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address. 

If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.

If you have NOT received a tracking number after 3 business days, please check your junk/spam then email us to inquire about your order. If you have any questions, please contact supporther@etarhosigmasorority.org or visit our FAQ page. Please include your full name and order number for faster service.  

Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.

If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.

If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.  

Orders containing preorder items will ship once all items in the order are available. We do not offer split shipments; each order will be shipped in a single delivery when all items are ready. If there is a delay in the availability of a preorder item, customers will be notified via email with an update on the status of the order.

If you receive an incorrect or damaged item, please notify us via email within three (3) calendar days of delivery. Once verified, we will issue a return shipping label. Returned items must be shipped back within three (3) calendar days of the return label being issued. Return labels will not be reissued after this timeframe. If you are unable to return the item within the allotted period, you must notify us within the same three-day window to maintain eligibility. Failure to follow these timelines will result in the return becoming invalid.

All digital products and memberships are final sale. We do not offer refunds, exchanges, transfers, or cancellations for digital purchases or membership fees. All payments are non-refundable and non-transferable. Access to digital products and membership materials is granted immediately upon purchase once payment has been successfully processed. If you experience any technical issues accessing or downloading your purchase, please contact us for assistance. While refunds are not provided, we are committed to ensuring you receive access to the materials purchased. For questions regarding this policy or for technical support, please email supporther@etarhosigmasorority.org. Thank you for your purchase and for supporting Eta Rho Sigma Sorority, Inc.